FAQs

Returns

All of our products are carefully inspected before they are shipped. Due to the nature of our products, we are not accepting returns or exchanges at this time.

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Mood and Flame cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item, we will process your exchange.

Shipping

Domestic Shipping

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

We provide free UPS® Ground shipping on all Domestic US orders over $100. Please allow 2 to 6 business days to pack and process your order before it ships. Orders placed on Saturday, Sunday, or any national holiday will be processed within the following 2 to 6 business days.

Mood and Flame is not responsible for any lost or stolen packages. Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Expedited Shipping

Mood and Flame does not currently offer expedited shipping. We are in the process of working on offering this to our customers, and will soon provide an expedited shipping option for Domestic US orders within the 48 contiguous states.

By selecting UPS 3 Day Select® at checkout, your in-stock orders will arrive within 3 business days once shipped. Please allow 2 to 6 business days to pack and process your order before it ships.

Due to high shipping volumes and demand, please note that shipping carriers are experiencing delays nationwide. We will not be held responsible for carrier delays due to weather and/or other circumstances out of our control.